Technology Help Desk
The help desk will be established with additional support to handle parent/student phone calls. Help desk will answer questions or direct concerns to the right person/place. During school hours.
Help desk #267-599-2021 [email protected]
After school hours please email [email protected]
Who to call or contact when:
CANVAS
If you are having difficulty, contact your teacher first.
Guidance counselors can also help with login issues.
Password reset - Canvas Automated
Issues within a course- Teacher
Canvas how to's- Canvas Help
Google/Chromebook sign on
Reset Passwords for email/ devices
Mill Creek- Jason Goldberg [email protected] 267-599-2450
Brookwood - Fran Scordia [email protected] 267-599-2410
Keystone- Michele Ruetlinger [email protected] 267-599-3391
FDR- School Guidance Office
Armstrong- School Guidance Office
Truman- Assigned Guidance Counselor
and Dawn Rein [email protected] 267-599-2174
Chromebook hardware issues and Chromebook logon problems:
email [email protected] or call 267-599-2021.
Infinite Campus portal issues email [email protected]
First time login contact the building secretary of your school.
Chromebook hardware issues and Chromebook logon problems:
email [email protected] or call 267-599-2021.
Technology Insurance Fees 2021-2022
During the 2023-2024 School Year, Insurance Fees are required, for $35.00 or $100.00 max per family. All incidents are to be reported to the BTCA Mentor. Negligence designations will result in fees being assessed for repair and replacement.
Incidents of damage, theft or loss for 2023-24
Until the insurance fee is paid; First incident: No Cost
Each Additional incident: assessment from $50 for repair to $350 for replacement.
Any theft or loss report of a device, even with adequate security measures, must be supported by an official police report.
Any damage or loss due to negligence will result in a fee that will be the financial responsibility of the student and the student’s family. Such damages may include but may not be limited to:
Damage caused by reckless handling of the device
Damage caused by storing additional items in the device case
Damage caused by excessive heat (Devices must be stores at room temperature inside.
Theft due to inadequate or negligent security measures
The cost of replacement due to negligence is as follows:
Chromebooks $250
Cables, chargers $35
Cases $25
In the event of an incident that is deemed negligent assessed charges must be paid prior to the replacement device being issued.
Cyber Mentor Phones - 267-599-2062, Ms. Blosser
267-599-2051, Ms. Rosenfeld